Terms & Conditions

In these Terms, references to “you”, “User” shall mean the end user accessing the Website, its contents and using the Services offered through the Website. “Service Providers” mean independent third party service providers, and “we”, “us” and “our” shall mean “VJVO India Private Limited ”, its franchiser, affiliates and partners.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms & Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants etc.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.

Any new products which are added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Online Store Terms


By agreeing to these Terms & Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority [i.e., 18+] and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in India (including but not limited to copyright laws).

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including payment details), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. payment details are always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service,
or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

GENERAL TERMS & CONDITIONS

The terms of warranty are liable to change from time to time without any notice to customers as per market trends and management discretion.

Warranty is non-transferable and shall not be considered in case of any resale.

The warranty period starts from the first purchase of the product.

Commercial purposes means product is used to achieve commercial or financial goals.*

It is expressly clarified that such products will have 3 months of warranty only.

Products used in an office environment through which administrative or clerical types of activities are conducted do not fall under this category.

VJVO reserve the right to deny the repair of an outdated model in case of spare unavailability until further confirmation.

VJVO shall not be responsible for the damages caused due to transportation/ any missing product(s) couriered by dealer/ end user to VJVO SERVICE CENTRE’S and
services are not provided for such cases except at the discretion of VJVO.

In the event of replacement, customer needs to visit nearby VJVO SERVICE CENTRE with the full product, its accessories with intact packing. Replacement at onsite not permitted.

Same colour combination cannot be committed in the event of replacement. Customer will have to accept the replacement with available colour combination in stock.

No DOA is applicable for the products that have been serviced on-site.

In the event of replacement, if same model is not available then an alternate model at an equivalent value shall be provided. Price of the product will be referred as current market rate
or user invoice rate, whichever is lower. If alternate model at an equivalent value is not available then a different model shall be issued with difference charges + GST.

If a product is used for 6 months and above, will attract depreciation in its value. Exchange/ refunds. Etc will be decided based on the depreciated value.

Out of warranty & Critical cases shall be accepted for repairing only as per applicable charges and subject to certain conditions on a case to case basis.
In the event, if the product can’t be repaired it shall be returned back to customer.

Onsite warranty is applicable to selective pin codes only.

Warranties might differ across all models of the same product category. Please ensure to check warranty term of a product on our website before purchasing.

VJVO reserves the right to retain any defective spares obtained from the user’s defective product against the new spare replaced by VJVO SERVICE CENTRE.
This is to ensure E-Waste compliance.

For products which do not fall under the category of onsite service, the customer can avail onsite services with the below-mentioned visiting charges:
1 to 25 Kms – Rs.150/-
26 to 50 Kms – Rs.200/-
51 to 75 Kms – Rs.250/-
76 to 100 Kms – Rs.300/-
101 to 125 Kms – Rs 500/-
126 to 150 Kms – Rs. 550/-
Distance will be calculated from zebcare pin code to user pin code via GOOGLE MAPS.

Any disputes arising out of the warranty shall be settled at the courts of INDORE, MADHYA PRADESH.